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Messaging & Copy

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B2CB2C
+2+2
How to use exclamation points in emails
Feb 10, 2026

How to use exclamation points in emails

Use exclamation points in your emails if you want to look friendly, but avoid using them to look assertive (e.g. send it by EOD!). People will perceive you up to 13.5% more positively.

Thomas McKinlay
Thomas McKinlay
SalesSales
+3+3
Talk with your hands to be more persuasive
Jan 13, 2026

Talk with your hands to be more persuasive

Gesture with your hands when presenting to appear more competent, and make people perceive you up to 9% more positively.

Thomas McKinlay
Thomas McKinlay
Ads Ads
+3+3
Humor works for B2B too
Dec 23, 2025

Humor works for B2B too

Funny ads from B2B brands (e.g. industrial adhesives) can make people like the company up to 17.9% more than non-funny ads do.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Ads for high-price vs low-price products
Aug 19, 2025

Ads for high-price vs low-price products

Emotional ads increase sales for high-price, high-quality products. Informational ads work best for low-price, low-quality products.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Technical language hurts your sales
Oct 31, 2023

Technical language hurts your sales

Descriptions using technical language made people up to 16% less likely to buy a product. Focus on benefits instead.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
How often to post on social media to boost engagement
Oct 17, 2023

How often to post on social media to boost engagement

Posting more often boosts engagement - up to a point. If you go over 45 posts per month people get tired of you.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+5+5
When to show off that you’re a new brand
Oct 10, 2023

When to show off that you’re a new brand

People usually prefer established, older brands. But the opposite happens for tech or innovative products (e.g. cameras, VR headsets)

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
When to use AI vs humans to give product recommendations
Jan 19, 2021
Premium

When to use AI vs humans to give product recommendations

People prefer AI-based recommendations for practical products (e.g. a dishwasher), and human recommendations for experiential and sensory products (e.g. a holiday).

B2CB2C
+5+5
Where to position rational vs emotional messages
Nov 19, 2020
Premium

Where to position rational vs emotional messages

Rational messages work better if they are placed high in a vertical space, while emotional messages connect better if placed low.

B2CB2C
+3+3
Your ads should show people using your product
Sep 24, 2020
Premium

Your ads should show people using your product

Help people imagine themselves using your product to better convert new buyers.

3-min marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

Science Says

3-min marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

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