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B2CB2C
+3+3
How to use exclamation points in emails
Feb 10, 2026

How to use exclamation points in emails

Use exclamation points in your emails if you want to look friendly, but avoid using them to look assertive (e.g. send it by EOD!). People will perceive you up to 13.5% more positively.

Thomas McKinlay
Thomas McKinlay
SalesSales
+4+4
Talk with your hands to be more persuasive
Jan 13, 2026

Talk with your hands to be more persuasive

Gesture with your hands when presenting to appear more competent, and make people perceive you up to 9% more positively.

Thomas McKinlay
Thomas McKinlay
Ads Ads
+3+3
Humor works for B2B too
Dec 23, 2025

Humor works for B2B too

Funny ads from B2B brands (e.g. industrial adhesives) can make people like the company up to 17.9% more than non-funny ads do.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Case study: Using social media to drive donations
Dec 04, 2025
Premium

Case study: Using social media to drive donations

Ask people to share their support publicly and be specific about what exactly each donation is funding (e.g. meals for 1 family for 1 month)

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Turn insults you get into ads
Nov 25, 2025

Turn insults you get into ads

Owning and reusing insults against your brand (e.g. a critique of your staff uniforms) can increase ad click-through rates by up to 27%.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Say who your product is NOT for
Oct 28, 2025

Say who your product is NOT for

People were up to 48% more likely to choose a product when it stated who it was not for (e.g. “Not for risk-taking investors”) vs who it was for (e.g. “For a safe investment”).

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
“Woman-owned” businesses seem more competent
Oct 21, 2025

“Woman-owned” businesses seem more competent

Businesses that have a “woman-owned” label (e.g. on Google Maps) are perceived as up to 27% more competent and higher quality.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Ads for high-price vs low-price products
Aug 19, 2025

Ads for high-price vs low-price products

Emotional ads increase sales for high-price, high-quality products. Informational ads work best for low-price, low-quality products.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Case study: The pros and cons of ‘family-owned’
Jul 24, 2025
Premium

Case study: The pros and cons of ‘family-owned’

Showcasing that you are family-owned comes with a series of advantages, but also some pitfalls

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Numbers in larger fonts are more persuasive
Jul 15, 2025

Numbers in larger fonts are more persuasive

Prices written in larger fonts seem cheaper, and numbers about key product features (e.g. hours of battery life) seem up to 26% more persuasive.

Thomas McKinlay
Thomas McKinlay
PromotionsPromotions
+3+3
1,001 sells more than 1,000
Jun 24, 2025

1,001 sells more than 1,000

People were willing to pay up to 3x more for a watch when the available product quantity was set to 1,001 pieces vs 1,000.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
UPPERCASE feels competent, lowercase feels warm
Jun 17, 2025

UPPERCASE feels competent, lowercase feels warm

Brands with UPPERCASE names seem up to 52% more competent, while those with lowercase letters seem up to 69% more friendly.

Thomas McKinlay
Thomas McKinlay
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